Our customers and their health
are of the utmost importance to us...
A Backyard Dream Became Reality ~
Our Extreme Pool is a Backyard Oasis!
These folks love us...
you will too!
"Thanks to Viola and Peggy for outstanding customer service and assistance in knowing what we needed to straighten out our pool for maximum enjoyment and clarity! Seen you soon."
Bill F. ~ Joliet, IL
"I was referred to Neptune by a trusted friend. They quickly distinguished themselves with their knowledge and service. Viola, Mark and Audrey genuinely care about how your pool is doing. They provide personalized care and treatment with no upselling. Within a day I was being called by my first name. While I was at the store, another customer came in and they also greeted him by his first name and immediately discussed the current status of his pool. It is my new favorite store and I suggest your give it a try." Michael R. ~ Shorewood, IL
Do you have someone who is hard to buy gifts for? Do they have a pool? Get them a Gift Certificate from Neptune Pools and help them make their pool care easier (especially if you use their pool)! Available for purchase ALL YEAR - Not just at the holidays... Available in any amount - NO Expiration!
MAKES A GREAT GIFT!
"As a member of a seven-man maintenance crew for the Hampton Inn Joliet I-55, Hampton Inn Joliet I-80 and Towne Place Suites Joliet, we all agree that Neptune Pools is a great business to have in your corner. Viola provides amazing customer service, she's able to troubleshoot issues and track down obscure parts for our pools. We're lucky to have them so close by. Neptune has helped us guarantee our 100% Satisfaction policy for guests."
Justin T. ~ Joliet, IL
"We LOVE the service these past 15 plus years!"
Roger & Merle K. ~ Plainfield, IL
"Thank you Viola for assisting me in keeping my pool perfect during this difficult storm! No power for days and my pool is perfect!"
Donna S. ~ Wilmington, IL
From the moment we decided to use Neptune Pools for our in-ground pool, we experienced nothing but professionalism and dedication from Mark and his staff. Unrealistically on my part, I was expecting an 'overnight' appearance of a pool in our back yard (NOT taking weather into consideration AT ALL) and I tended to lean on Mark a lot for information, etc. He always took the time to walk me through the process and answer all my questions as they arose. He was extremely patient with me as well as extremely knowledgeable about his products and the process. I can't express how happy and satisfied we are having used Neptune Pools. We would highly recommend them and look forward to keeping their services for our pool!
Melanie J. ~ Plainfield, IL
"Absolutely awesome place. Came thru for us on a part even though they were closed for the holidays!!! Can't thank you guys enough!"
Amy Adrian K.~ Plainfield, IL
"I went to the store because no matter how much I backflushed and ran my pool pump, I still had cloudy water. My water was then tested. I was advised to use a certain product and given instructions on how to use it. I am happy to say that my pool issue went away quickly. Thanks again for pointing me in the right direction."
Bryan M. ~ Joliet, IL
We live by the philosophy "Pools/spas are for fun - not work"! Come in and let us show you how you can spend less than 30 minutes a week on pool care (and less on spa care).
If you follow the Personalized Water Care program we set for you - you will have the nicest looking, cleanest water, least amount of work...AND the most amount of FUN time pool/spa on your block.
POOL OWNERS ~ we've got you too !
People tend to think that we are strictly all about inground pools... NOT true!
While our service crew focuses on inground pools, here in the RETAIL STORE we LOVE above ground pools and their families.
We work with you no matter how small, no matter how big your pool is. We have everything you need (except the pool itself) to make your pool run as easy and clean as possible with as little effort on your part as we can make it.
Current Store Hours
Please take a minute...
and comment below to let other pool owners, and us, know what you think about our company and/or our staff...